Can-us-mex

[Vitalii]

I have a 'CAN-US-MEX' plan, and after spending a week in Puerto Vallarta, I can't say that the mobile internet was perfect. It didn't matter whether I used Movistar or AT&T. Maybe someone can recommend what I should change in the settings

[Phil_Adelphus]

@Vitalii   Slow and sometimes it wasn't working at all 

Did voice calls and texting work?  Are you still in Mexico or now back in Canada? 

[hTideGnow]

hi @Vitalii did you try other carrier?

[hairbag1]

@Vitalii 

give Telcel a try, see if that helps. (There's other PM'ers in PV...maybe he can contribute to the experience)

[Vitalii]

On the streets 

[Vitalii]

Slow and sometimes it wasn't working at all 

[hairbag1]

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@Vitalii wrote:

I have a 'CAN-US-MEX' plan, and after spending a week in Puerto Vallarta, I can't say that the mobile internet was perfect. It didn't matter whether I used Movistar or AT&T. Maybe someone can recommend what I should change in the settings

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were you moving around or stationary ? If you were in a condo or apt building using data...perhaps the network signal was weak where you were located. Concrete/steel building construction can degrade the signal perdy dramatically. I had no such issues while I was in Mazatlan...service was just as it would be at home. AT&T and Movistar are available while Telcel is the predominate network there. No pasa nada amigo.

[funpig1]

@Vitalii   I am curious to read any reviews about the Mexico service. E.g. data speeds, clarity of calls, etc.

When I have poor data speeds or dropped calls in connections in Canada, the customer agents always advise me to: 1. reset my network connection or reboot phone and 2. change the preferred network setting from 5G to 4G/LTE. It would not hurt you to try in your situation. 

The next step is usually the customer agent will reset the network from their end. I'm not sure if that can be done by PM while you are roaming and using a partner network in a different country. Let us know what happens. Good luck.

[Phil_Adelphus]

@Vitalii   When you say it wasn't perfect what do you mean exactly, data was hit and miss, slow, didn't work at all?  I assume you had data roaming turned on for that.  But did voice calls and texting work?

[hTideGnow]

hi @Vitalii 

do you see Telcel?  try it.  And try other mobile carrier your phone can pick up, we were told more than AT&T and telcel

and try 3G and 4G network mode, that could affect the reception.