03-25-2019 01:24 PM - edited 01-05-2022 03:56 AM
Can't use sim card but checked before i bought and it was confirmed ok. What do i do?!? NO call centre to help... aaaahhh
Solved! Go to Solution.
03-25-2019 05:13 PM
Thanks! all is solved.
03-25-2019 03:21 PM
@ivyswjung wrote:yes from appple store, unlocked.
Strange... usually iPhones from Apple Store are truly unlocked, versus SIM-free (which means it will lock to the carrier of the first SIM card inserted). Stores like Best Buy, etc. used to sell the "SIM-free" versions which make it easier for them to stock a single "generic" SKU, which locks to a carrier afterward. Are you the original purchaser? You can have an Apple Store "Genius" confirm the "activation policy" on the phone, and then you can have the last carrier unlock it...
@hairbag1 wrote:you have to contact previous cell provider and ask for a free unlock code. Apply code to free up the phone.
It's noteworthy to mention that there's no unlock code provided for iOS devices; unlock status is maintained on Apple's servers, and not on the device itself. To unlock, the carrier simply adds the IMEI to a list that periodically gets sent to Apple's servers, authorizing an unlock. Upon doing so, the iPhone will be authorized to use a different carrier SIM when it authenticates against the activation server.
03-25-2019 02:13 PM
@ivyswjung wrote:you were right, not unlocked!!! now i just have to set up the data...
thanks for your help
There's more to it ....you have to contact previous cell provider and ask for a free unlock code. Apply code to free up the phone. THEN you can start with Public Mobile. Good luck and welcome aboard.
03-25-2019 01:53 PM
you were right, not unlocked!!! now i just have to set up the data...
thanks for your help
03-25-2019 01:42 PM
@ivyswjung wrote:more specifically
The sim card that you currently have installed in this iphone is from a carrier that is not suported under the activation policy that is currently assigned by the activation server. this is not a hardware issue with the iphone. Please inseret another sim card...
Seems like your phone is locked to a different carrier. You will have to contact them to have it unlocked.
03-25-2019 01:41 PM
@ivyswjung wrote:I will try to see if i can confirm it is unlocked.
All you need to do is use a sim that you know is working properly but not with the same carrier you had prior.
03-25-2019 01:40 PM
@ivyswjung wrote:more specifically
The sim card that you currently have installed in this iphone is from a carrier that is not suported under the activation policy that is currently assigned by the activation server. this is not a hardware issue with the iphone. Please inseret another sim card...
The phone may have been unlocked before but got locked when you put the previous sim into it.
03-25-2019 01:40 PM
I will try to see if i can confirm it is unlocked.
03-25-2019 01:39 PM
@ivyswjung wrote:more specifically
The sim card that you currently have installed in this iphone is from a carrier that is not suported under the activation policy that is currently assigned by the activation server. this is not a hardware issue with the iphone. Please inseret another sim card...
Where did you get the phone ? Did you just get it or have you had it a while ?
03-25-2019 01:38 PM
@ivyswjung wrote:put the sim into iphone. Phone says SIM not supported. There is noting wrong with the phone.
I understand that apple says it is not locked but that error is typical with locked phones.
Do you have a phone guaranteed to be not locked to test your PM sim in?
03-25-2019 01:37 PM
more specifically
The sim card that you currently have installed in this iphone is from a carrier that is not suported under the activation policy that is currently assigned by the activation server. this is not a hardware issue with the iphone. Please inseret another sim card...
03-25-2019 01:34 PM
put the sim into iphone. Phone says SIM not supported. There is noting wrong with the phone.
03-25-2019 01:33 PM
@ivyswjung wrote:Can't use sim card but checked before i bought and it was confirmed ok. What do i do?!? NO call centre to help... aaaahhh
Ok so detail why your sim won't work. What message do you get that indicates problem ?
03-25-2019 01:33 PM
@ivyswjung wrote:Can't use sim card but checked before i bought and it was confirmed ok. What do i do?!? NO call centre to help... aaaahhh
Can you be specific with what you've already tried, and what type of error message you are getting, or what isn't working.
03-25-2019 01:31 PM
yes from appple store, unlocked.
from public mobile:
Your IMEI - 35201907834**** iPhone 6 A1549
Your device should work on our Network.
Your device has not been reported as lost or stolen
03-25-2019 01:25 PM - edited 03-25-2019 01:27 PM
@ivyswjung wrote:Can't use sim card but checked before i bought and it was confirmed ok. What do i do?!? NO call centre to help... aaaahhh
Did you look at willmyphonework.net?
Edit: Is the phone unlocked?