Can’t update/edit my profile

[Ikran]

Recently lost my SIM card, so I ordered a new one. Just arrived today but when I tried editing my profile to put in my SIM number it refuses too. I did try to update my SIM card too but that was a failed attempt as well . Am I doing it wrong or did l get scammed?

[esjliv]

@Ikran  - so you are able to log into My Account without issue, then, that is good.

See "How To Change Your SIM Card" at the bottom of this Help Article: https://www.publicmobile.ca/en/on/get-help/articles/sim-swap-fraud

If still issues with My Account, click here to request a SIM Swap with the Public Mobile Customer Support Agents (CSA): Submit ticket for a SIM SWAP

[softech]

@Ikran no worry, no scam here 🙂

make sure your phone is not in Lost/Stolen mode.  if so, resume the service first.  

Also, try to use Incognito mode or another browser 

if still fails , you can open ticket with PM and have them to manually process the sim card change

[BKNS27 · Accepted solution]

@Ikran 

In your Profile section, did you click on Change SIM Card Number and take off Lost/Stolen Phone?

[Outdoorsman]

@Ikran @Hi when you lost your sim did you put your account in lost stolen mode?if you did you must go back in and hit resume

[Timer]

@Ikran 

use browser from computer,and clear cache and cookies and use one page inPrivate mode,

or safari on private mode, To Login Page

you will get verification code by email or SMS
and inserting the 6 digit number and not press anything
just wait a 5 second automatically be login,,

and go to profile to change SIM card #. and press save.