Can't update credit card

[CoreyF1]

When I try to update my credit card, I'm getting, "Sorry, we’re not able to process this request at this time. Please try again later."

Any ideas?

[CoreyF1]

I tried the app and I tried browser. Same issue. This shouldn't be so complicated.

[hTideGnow]

HI @CoreyF1 

did you try both ways?

1. using Incognit/private/secret mode on your browser

2. use Public Mobile app.  If you tried already, ty to clear data on the app, and then give Location permission and then try login again

[slusagm]

if you need to resume service first, buy a voucher from store and use it this time

for updating card, I heard PM staff cannot help much, they will just ask you to keep trying.  So, I suggest you to get the voucher and load the voucher for this renewal.  Wait as much as 1 week and try again using both the app and the Incognito browser mode

[Sansan]

@CoreyF1  this has been reported time and time again to Public Mobile.

Have you tried the app?

Buy vouchers from a local gas station or supermarket and add to account until you are able to get the cc info to work.

https://myaccount.publicmobile.ca/en/account/payment/manage-card

https://myaccount.publicmobile.ca/en/account/payment/funds/card

[CoreyF1]

I have tried several times to update my credit card. The information I'm putting in is accurate. I have waited several days between trying. No luck.

I need to update my credit card because my old credit card is going to be deactivated. Someone from Public Mobile -- can you help?

[computergeek541]

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@CoreyF1 wrote:

It's still not working. Is there anyone from Public Mobile that can help?

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Public Mobile might be able to check if there is an issue with the system, but a customer support agent would not be able to enter and save the card infromation to your account on your behalf.

[CoreyF1]

It's still not working. Is there anyone from Public Mobile that can help?

[computergeek541]

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@will13am wrote:

@CoreyF1 , unfortunately updating the credit card can be really finicky.  I have found that the best option is to do it on the mobile app with location permission enable and after app data has been deleted.  If you have tried several times unsuccessfully with the same credit card, it will be locked out for 24 hours.  If using the same card, try again tomorrow or use a different card if available.  

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I can't speak to as if anything has recently changed, but I can say that the location permission now makes no difference. Within the past couple of weeks, I had to update an expired credit card.  I deliberately disabled location permission and was still able to update my credit card.

[will13am]

@CoreyF1 , unfortunately updating the credit card can be really finicky.  I have found that the best option is to do it on the mobile app with location permission enable and after app data has been deleted.  If you have tried several times unsuccessfully with the same credit card, it will be locked out for 24 hours.  If using the same card, try again tomorrow or use a different card if available.  

[computergeek541]

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@CoreyF1 wrote:

When I try to update my credit card, I'm getting, "Sorry, we’re not able to process this request at this time. Please try again later."

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This is something that has been an issue for quite a while at Public Mobile.   If you've tried multiple times already, Public Mobile may have temporarily locked your card out from being used at Public Mobile.  If that happneed, please try again after 24 hours.