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Can't text,receive calls or text messages

RS12
Great Neighbour / Super Voisin

I switched today from rogers to public mobile about 8 hours ago. I can make calls,but can't receive calls or texts. Anybody know what the problem is? Seems impossible to to contact  a human being

4 REPLIES 4

Vjit7
Great Neighbour / Super Voisin

Hi there,

I've been switched from Telus to PM yesterday, a porting still not been completed yet. Still on Telus network. Would you be able to share the porting assistant team contact # with me?

 

slusagm
Mayor / Maire

@RS12 

Sound like the port was not completed.  there is a porting assistance team you can call and ask for update.  I can't post the number here, but I will message the number to your community inbox.  Please check and call them 

hairbag1
Mayor / Maire

@RS12 

did you reply YES to the confirmation text sent to you by your old provider within 90 mins ? If so, now remove their sim and install Public Mobile sim and restart...does that help ?

added; clipped from Help Files...

https://www.publicmobile.ca/en/get-help/articles/transfer-your-number

 

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