cancel
Showing results for 
Search instead for 
Did you mean: 

Can't submit a ticket

S_Weekes
Good Citizen / Bon Citoyen

Maybe it's just me, but I honestly feel like I'm on the verge of my breaking point with this company.

This morning I woke up to yet another "network unavailable" message on my phone. Fine, these things happen, it's a part of the reality of having a mobile phone and the overall changing landscape of things from time to time. 

I eventually got used to the fact that EVERYTHING is now solved online when it comes to Public Mobile. What I'm struggling with is the fact that I can no longer submit a ticket, because whenever I try to use the chat box, whilst ALREADY logged in, it continues to ask me to login, and when I do so, it refuses to log me in without any type of error message whatsoever. Now, I'm guessing that wouldn't matter anyways, since there's no way to submit a ticket, unless of course, in my angst I'm missing the obvious. This is 90% possibly the case here, so I'm grateful to those who are remaining patient with my outburst, as well as those who might get a good chuckle at it, as that's what I'm sure I'll do, once someone points out the obvious that I am missing, lol.

Nonetheless, can someone please help and guide this misguided fool 🤦🏽‍♀️ lol.

Thank you in advance 😁

3 REPLIES 3


@S_Weekes wrote:

You are my hero! 

Thank you so much for this.


Yea...he's everyone's hero in the Forum also...

mouse.jpg

 

S_Weekes
Good Citizen / Bon Citoyen

You are my hero! 

Thank you so much for this.

slusagm
Mayor / Maire

If you cannot open the ticket using Chatbot, , and you use message

:

    https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

 

CS_Agent will reply to your community inbox between 9AM-10PM EST (Mon-Sun), check here:

     https://productioncommunity.publicmobile.ca/t5/notes/privatenotespage 

Need Help? Let's chat.