Can't sign into self serve

[afksz25]

Hi there,

I recieved and activated my sim card on last Friday but I'm having issues signing into self serve. When I try to sign in I get this error "Sorry, your login attempt failed. Please try again". When I try to recover password I get this error "Sorry, we’re unable to verify your email address". I know I typed in the correct email address during registration because I received the Public Mobile Activation Details emails. Any help from mods would be greatly appreciated.

[PublicUser1]

I have seen a similar issue where the self-serve account was not actually created, despite the number and sim card being active and working. It was a simple fix by creating a new account and linking it to the phone number you have signed up with.

[ShawnC13]

@afksz25, sorry to hear you are having issues with your login to Self Serve.

You will need to message a MOD for assistance, click on this link Moderator Team

to send a private message .

In your message please include:

* PM account email address

* SIM card number(if available)

* PM phone number

* Detailed explanation

Community Moderators are available from Mon-Thursday 9am(Eastern) to 9pm(Eastern) and Friday, Saturday, and Sunday from 9am(Eastern) to 7:30pm(Eastern)

More info on moderators: https://productioncommunity.publicmobile.ca/t5/Knowledge-Base/Updated-Contacting-our-Community-Moder...