Need help locked out of account and need too replace a cc on my fine

[Kayfun101]

If anyone can help me get back in I would be great right now so tired of this feel so bad and stupid right now

[ShawnC13]

@Kayfun101, sorry to hear you are having some issues.  Please do not feel bad or stupid this is not your problem.  This is an issue with the self serve portal and activations that has affected many users. 

You will need to message a MOD for assistance, click on this link Moderator Team

to send a private message .

In your message please include:

* PM account email address

* SIM card number(if available)

* PM phone number

* Detailed explanation

Community Moderators are available from Mon-Thursday 9am(Eastern) to 9pm(Eastern) and Friday, Saturday, and Sunday from 9am(Eastern) to 7:30pm(Eastern)

More info on moderators: https://productioncommunity.publicmobile.ca/t5/Knowledge-Base/Updated-Contacting-our-Community-Moder...

[Nsk143]

Only mod can reset your password since only they have a access to your account.

[Samianauman]

Contact mod they will fix it for you
Send a private message with your ph#, and your email mod and they will get back to you when they can. 
https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437