Can’t sign in to my accnt

[Maverick4]

Pissed still

Cannot sign into my accn’t and with only 3 tries I am frozen

[Handy1]

@Maverick4 @Or you can follow @NDesai @link and reset your password make it easier 

[Handy1]

Back out of pm close all your windows ,and do you see the 3 dots that @softech @mentioned 

[softech]

@Maverick4   you are using a web browser to post your question here

so, on the same web browser, click on the 3 dots, then select Incognito Tab (it might be called Private  or InPrivate Tab), a new tab or window will be opened.  Use that to launch My Account and see if it works

[Maverick4]

So how do I get the web browser on the phone whe I’m on pm 

[Handy1]

@Maverick4 @Your web browser is your search engine google / safari what you use to search the internet 

[NDesai]

@Maverick4 If you're unsure of your password, try resetting it here: https://myaccount.publicmobile.ca/en/forgot-password

[softech]

@Maverick4   As My Account has some browser cache issue, using Incognito mode to login to My Account is a useful workaround. 

Click on the 3 dots on the top right of your browser , select Incognito mode, or Private or InPrivate mode, to open a new browser window, then try to access My Account from there

[Handy1]

@Maverick4 @Are you on iPhone or android , it’s your web browser 

[Maverick4]

What the hell does clear your browser and try in cognitive mode

[Handy1]

@Maverick4 , try and clear your web browser cache/cookies and try again in incognito mode / private mode