Can't send or receive Sms or incoming calls

[Gdeol]

Hello, I ported my number today from Fido. I am unable to send or recieve SMS. MMS are working.

Also I am unable to recieve any incoming calls but can dial out.

[BKNS27]

@Gdeol 

Did you reply to the text with YES confirming you are porting over to PM? There is a 90 minute window or porting will be in limbo.

If you did reply, try rebooting your phone to see if that helped. Also check to see if your old SIM is still working. If it is working then porting isn’t completed.

You will need to contact a CS_Agent to restart the porting process for you by clicking on the Chatbot and type in Submit a Ticket. Or DM them by clicking on your avatar then Messages.

[fixin]

@Gdeol - If the old Fido SIM says No Service, contact an agent here to get it fixed:

⬇️Click the link for an Agent * ⬇️

https://urlshortner.tiia.ai/xYpc_I

* - CS_Agent will typically get back to you within 48 hours.  You will be required to login to your Public Mobile Community Account to contact CS_Agent. Once you are finished making the ticket with CS_Agent, please ensure that you monitor for an agent because they may notify you asking for some information via Private Message, in your mailbox by clicking this link here: Messages