Can't receive texts

[pheonix]

Hello, I ported my number to Public Mobile on June 22nd. Since then I've not been able to receive text messages even though my plan has international text.

Since then, I keep getting texts from Public Mobile saying You've been sent a text but you need to have texting in your plan to receive it. I checked and my plan has international text.

Thanks for you help in advance!

[CS_Agent]

Hello pheonix,

Thank you for reaching out to us.

If you are still having incoming SMS issue, please send to us a Private Message.

Cheers

Abdoulaye

[pheonix]

Yes I am

[Mana]

@pheonix if you have already tried what @Samianauman then you should contact a mod, if you haven't already.

[TheOldVR]

@pheonix Dumb question - but are you able to see the add-on active on your account when you login in your account portal?

[Samianauman]

Try rebooting your phone or also try your sim in other phone if text doesn't work on other phone then send a msg to mod
Contact any moderator by private message to help you with the process.
In your private message the following info
* PM account email address
* PM phone number
* Detailed explanation

Here is the link for how to contact moderators http://productioncommunity.publicmobile.ca/t5/Knowledge-Base/Updiated-Contacting-our-Community-Moder...

What you do click on link the webpage will open. You will see a mod team click on any name then scroll down all the way and click on send a private msg then explain your problem
Thanks"