Can't receive or make calls, goes straight to voice mail

[iamcdn79]

I have a problem when someone calls me and I accept the call it then goes straight to voice mail, the same thing goes when I call someone else and they accept it goes straight to their voice mail.

I wonder if this is related to something with the new points system? My account for the month doesn't end till May 29 so my subscription didn't stop. I can txt just fine.

Just noticed this today

[iamcdn79]

After contacting support, they couldn't find anything unusual but they refreshed their backend system and told me to restart the phone and that seems to be working fine now

[iamcdn79]

No, I've been a member since 2019. I have created a ticket.

[computergeek541]

---

@iamcdn79 wrote:

I have a problem when someone calls me and I accept the call it then goes straight to voice mail, the same thing goes when I call someone else and they accept it goes straight to their voice mail.

I wonder if this is related to something with the new points system? My account for the month doesn't end till May 29 so my subscription didn't stop. I can txt just fine.

Just noticed this today

---

Are you a new customer? This sounds to be an account set up issue.  Please open a ticket to ask a Public Mobile customer support agent for asssitance.  https://widget.telus.tiia.ai/publicmobile/publicmobile.html