8 hours ago
I can make phone calls but can't receive. The message is "you number is suspended".
Any idea how to fix this?
7 hours ago
I have same problem. I can call someone but they cant call me.
7 hours ago
Thank you @BKNS27 for the suggestion. Just rebooted. Still "the number you are calling is currently suspended..."
7 hours ago
Reboot your phone by powering off then back on and see if that works.
7 hours ago
@Buka wrote:Hi @Andy85 ,
Yes, there is a credit card linked to the account. All paid. I just activated my SIM a couple of hours ago.
Oh I see. It could take a few hours for your service to become fully active once you initially subscribe to Public Mobile. If the problem persists though, that isn't normal and I would recommend submitting a ticket to the customer service team for further support. You can use the link below to submit a ticket.
https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437
Please be sure to explain the issue to them thoroughly. They will respond to you in your community inbox so check it from time to time.
7 hours ago
if it is a new activation, then could be just the account not properly setup. But PM would help, the ticket you opened is a good start point
7 hours ago
Hi @Andy85 ,
Yes, there is a credit card linked to the account. All paid. I just activated my SIM a couple of hours ago.
7 hours ago
Hi @Buka,
If could be related to the service outage in some western provinces. Just to ensure that your account is properly funded, have you paid your phone service recently?
7 hours ago
Submitted. Thank you. I also don't receive "Full Access" confirmation code (SMS). So, text messages don't come. I guess this is connected to my "suspended number" issue.
8 hours ago
could be an issue from yesterday voice problem in Western Canada. the problem should have been resolved. But I guess not for you. Please ask PM to check
open ticket with PM using the Orange Chatbot icon on the lower right. Type the question Submit ticket and select Contact Us to get to ticket open screen
or message them using this link:
https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437