Can't receive calls or texts

[Joshwhy]

I recently got the us roaming add on and it worked for the first couple of days and now I can't receive calls or texts.

[Lieux]

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@Joshwhy  a écrit :

I have always been with public mobile since the beginning, which was 1 month ago. I got the add on, on March 15th so 2 days ago.

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Just in case is your self serve account shows ACTIVE?

[popping]

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@Joshwhy wrote:

I have always been with public mobile since the beginning, which was 1 month ago. I got the add on, on March 15th so 2 days ago.

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Which network are you connected to?  AT&T or T-Mobile?

Try switch to the other network manually and restart your phone.

Report result.  Good luck.

[Anonymous]

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@Joshwhy wrote:

I have always been with public mobile since the beginning, which was 1 month ago. I got the add on, on March 15th so 2 days ago.

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@Joshwhy  - Did you try the lost/stolen phone trick - as suggested by @popping ?  Any chance you have another phone you could put your SIM into - just in case there is a phone related issue)?  Beyond that, you should probably send a private message to the moderator team and ask them to investigate.  Wait times are 24-48hrs right now (unfortunately).

Click here to send the moderator team a private message. Their hours are: Mon-Fri 8AM-Midnight(EST) & Sat/Sun 8AM-10:00PM(EST)
You can find information regarding the moderator team by following this link.

[computergeek541]

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@Anonymous wrote:

 @computergeek541 

You could just delete your blank post couldn't you?

Help yourself to deleting this too if you like.

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@Anonymous , there was a message about roaming and not being able to receive calls and texts.  I answered as if the person was back in Canada but realized a few minutes later that it was only 2 days into a 10 day roaming add on.  So, if the person was still in the States, my answer wouldn't have helped, so that's why you saw a blank message.

[Anonymous]

 @computergeek541 

You could just delete your blank post couldn't you?

Help yourself to deleting this too if you like.

[Joshwhy]

I have always been with public mobile since the beginning, which was 1 month ago. I got the add on, on March 15th so 2 days ago.

[popping]

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@Joshwhy wrote:

I recently got the us roaming add on and it worked for the first couple of days and now I can't receive calls or texts.

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Try the lost/stolen phone trick to re-provision your plan features.

1. Login to your self-serve account.
2. Report your phone lost/stolen using [Plan and Add-Ons] --> [Lost/Stolen Phone]
3. Logoff
4. Wait 5 minutes and login again
5. Report your phone found.
6. Re-start you phone to provision your account again. i.e. enable all features of you plan again.

If this trick failed to get thing working again, you should send a private message to moderator for help. But the wait is about 48 hours. Good luck.

[Anonymous]

@Joshwhy  are you still connected to the AT&T or T-Mobile?  When did you purchase the add-on.  Note that the ten days start when you purchase the add-on, and it is 10 caledar days - including the purchase date.