11-23-2016 04:18 PM - edited 01-05-2022 12:52 AM
11-23-2016 05:39 PM
First of all, try your sim on another phone just rule out your current phone being the issue.
If the problem happens on two phones, then you will need mod attention. Private message @Mary_M or any other mod and remember to provide as much detail as possible, such as account number and phone number.
Marry_M is tagged in the post but you should also message her privately.