Can’t receive any phone call

[licanafa]

I can’t receive any phone call after I changed my phone number.

[dust2dust]

Why did you buy a new sim card? You can change it yourself in your account.

[softech · Accepted solution]

@licanafa   Please remove your SIM number and phone number, it's dangerous to post online.  This is an open forum and we are customer like you.  You can go back to your post and click on Edit Reply and remove them

you can request Change SIM card yourself via My Account.  Login and click on Change SIM and select a way to receive 2FA code 

https://selfserve.publicmobile.ca/Overview/plan-and-Add-ons/change-sim-card/

[licanafa]

Three days ago, I changed my last number 7788780606, I forgot this number with my TAX Avenue account, so now I bought a new SIM card  8912230000461241630, I hope you can put 7788780606 on my new card, thank you

[esjliv]

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@licanafa wrote:

I can’t receive any phone call after I changed my phone number.

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@licanafa  - what happens when you dial your number?

Can you provide more details so we can try and help..did you port from another provider?

And if so, was it a cell (2-3 hours to complete port) or landline (3+ days to complete)?

If cell you need to have the old provider's SIM card in the phone to accept the SMS porting approval text.

If issues porting or transferring a number to Public Mobile, and it has been over the allotted time it usually takes to complete, submit a ticket here for help: https://widget.telus.tiia.ai/chatbot.html?botId=ZJkWuVb7Hp6EEcTIZKMZbvLwuDV&duid=1ml7MK2dvkmM37lFcEM...

See helpful info. here: https://www.publicmobile.ca/en/bc/get-help/articles/port-fraud-protection

[licanafa]

I can’t receive any call and text but can call any body after I changed my phone number

[computergeek541]

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@licanafa wrote:

I can’t receive any phone call after I changed my phone number.

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When it comes to previous questions about if you've requested a number to be ported in, put your old carrier's SIM card back into the phone until porting is complete.  The old carrier will send a text message to there and your calls will still be going to your service at the old carrier until porting is complete.

[hTideGnow]

Hi  @licanafa , did you pick a new number to change or your ported in an old number from another provider?

first reboot the phone once again.  if no good, reseat the SIM