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Can't reactivate

Dougjudy
Great Neighbour / Super Voisin

So when I click reactivate it brings me to payment screen. It doesn't tell me owing balance or anything, but I click "pay amount due" as per usual. A message pops up saying my account has enough money in it. I've been a customer for 4 years, this has never happened before.

 

I went on live chat and told me to come here. 

1 ACCEPTED SOLUTION

Accepted Solutions


@Dougjudy wrote:

I already had more than enough, but I added another dollar still doesn't work


In self service choose lost/stolen. Suspend your service and then log out. Log back in after 1 minute and resume your service. Is the status Active? If yes log out and reboot your phone.

View solution in original post

11 REPLIES 11

Triguy
Mayor / Maire

You can call 611 to check your balance.

JK8
Mayor / Maire

@Dougjudy 

 

Try making a manual payment for the full cost of your plan plus $1. 

Dougjudy
Great Neighbour / Super Voisin

My plan is 10 dollars I have 12 dollars in my account. 

HALIMACS
Mayor / Maire

@Dougjudy wrote:

So when I click reactivate it brings me to payment screen. It doesn't tell me owing balance or anything, but I click "pay amount due" as per usual. A message pops up saying my account has enough money in it. I've been a customer for 4 years, this has never happened before.

 

I went on live chat and told me to come here. 


@Dougjudy 

 

Try adding $1, then hit reactivate.

 

Any over and above will sit in Available Funds and apply towards next renewal.

Dougjudy
Great Neighbour / Super Voisin

I already had more than enough, but I added another dollar still doesn't work


@Dougjudy wrote:

I already had more than enough, but I added another dollar still doesn't work


In self service choose lost/stolen. Suspend your service and then log out. Log back in after 1 minute and resume your service. Is the status Active? If yes log out and reboot your phone.

 @Dougjudy : Maybe try restarting the phone. And clear cache/site cookies or use a different browser or use incognito/privacy mode to see if the page changes.

Are your services working?


@Dougjudy wrote:

I already had more than enough, but I added another dollar still doesn't work


If you can't get the account to reactivate and you already have sufficient funds, please click on the chat symbol on the lower right corner of the website and initiate a support ticket.  


@Dougjudy wrote:

I already had more than enough, but I added another dollar still doesn't work


Suggest contacting Moderator, Public Mobile's customer service.

 

To contact a moderator, there are 2 methods:

 

  1. Use the ticketing system for a faster response time. Click the Chatbot in the lower right and type moderator assistance, then select account-related issue, then select you need a human now.  Follow the prompts to submit a ticket,  or, 
  2. Send a private message to the moderator by clicking here

 

Watch for their response in your Community private mailbox which will be indicated by a number on the small envelope icon to the left of your Community avatar.