Can’t pay online

[TaisiyaZamula]

Hi Public mobile team,

I am having a trouble paying online. I tried everything credit and visa debit cards. 
Is there something wrong with your webcite? How can I pay for my plan? 

[Staliger]

@TaisiyaZamula You can call 611 to make your payment if you know your 4 digit pin: press 1 to make payment, press 2 for credit card or 1 voucher, press 1 amount due, and restart your phone after that.

[Luddite]

@TaisiyaZamula Try opening an incognito window in your browser. The system can be quite slow.

If time is tight for renewal you could purchase a voucher and pay by calling 611.

Voucher locations: https://www.publicmobile.ca/en/on/store-locator

Vouchers on-line: recharge.com , https://www.ding.com , https://www.xoom.com/reload/options/search?countryCode=CA

Instructions to add a voucher from your phone: https://productioncommunity.publicmobile.ca/t5/Self-Serve/611-IVR-Menu-System/m-p/289352/highlight/t...

[Triguy]

You can also make a payment by purchasing a voucher and call 611 or use recharge.com or ding.com but there is a service charge.

[gblackma]

@TaisiyaZamula your credit card must either be from a Canadian or American bank. If fit is, clear your browser history,  go to private/incognito mode and try again to enter your credit card. 

When entering your debit/ credit card information:
1. Enter the credit card address exactly as it appears on your statement ( capitalize all if necessary ).
2. Leave the apartment field blank, if applicable enter your apt in the street address field ie xxx - street address.
3. Enter your postal code without spaces ( if there is a space on the credit card statement then enter the first 5 digits only with the space).

See screenshot below on where to do it 

Stay safe.

[JoyLuck]

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@TaisiyaZamula wrote:

Hi Public mobile team,

I am having a trouble paying online. I tried everything credit and visa debit cards. 
Is there something wrong with your webcite? How can I pay for my plan? 

---

Enter the credit card address EXACTLY as it appears on your statement:

Leave the apartment field blank, if required enter your apt number in the street address field

Enter your postal code without spaces unless there is a space on the credit card statement then enter the first 5 digits only with the space.

Clear your browser cache/history/cookies. Close browser and open a new browser in incognito/private mode. I prefer to use chrome.