Can't manually pay

[Londonguy]

I'm trying to add funds to my account before autopay to avoid any issues. There's no option to manually pay. Can someone suggest anything?

[Londonguy]

That worked. Thanks. Why do we have to through this for something so simple?

[hTideGnow]

hi @Londonguy 

you are using browser in Mobile mode.

try using browser on a desktop

[Londonguy]

That's all I see

[Londonguy]

 

[hTideGnow]

hi @Londonguy 

that link works for me after I login My Account. 

Yes, you need to login  My Account first.  If not, it will direct you to the login page but not smart enough to send you to this page after login

Are you trying to make a manual payment? if so, that is the page you want to go:

If you don't see the same, show us the screenshot of what you see

also, confirm us if you want to make a many payment 

[Londonguy]

Why would you have to paste a link after log in? The 2nd link just takes me to a different page

[softech]

---

@Londonguy wrote:

There's no option to pay there 

---

@Londonguy 

just to clarify, you have to 

1. login My Account https://myaccount.publicmobile.ca using a browser first
2. after you logged in, then paste the link:
   https://myaccount.publicmobile.ca/en/account/payment/funds/card
   and you will see Add Funds to My Account page and you can manually pay

[hairbag1]

@Londonguy 

have you had issues with Autopay in the past ? As long as you have a valid payment card on your file...it's the easiest way to fund your plan renewal or buy add-ons. I've had my account since 2018 and never had problems with autopay...so far !

[Londonguy]

There's no option to pay there 

[softech]

---

@Londonguy wrote:

That option's not there either just to use the voucher

---

@Londonguy 

please click on the link, this is different from the above pages suggested, please use the link and try
https://myaccount.publicmobile.ca/en/account/payment/funds/card

[Londonguy]

That option's not there either just to use the voucher

[softech]

@Londonguy 

the option to add fund is hidden for subscribers joined in the last 3+ years

if you need to manually pay, please use this direct link:
https://myaccount.publicmobile.ca/en/account/payment/funds/card
When loading funds for renewal, remember to add E911 fess if you are in the following provinces: AB, NB, NF, NS, NWT, NU, PEI, QC, SK

[hairbag1]

@Londonguy 

okay...download the app to your cell and log in to your account. Click the Payment tab at bottom of page > then scroll down to find Add Funds With Credit Card. You'll be able to load $$ into Available Funds that way.

[Londonguy]

No, it's not there. That option just isn't there. I can only add a voucher

[Londonguy]

There is no ad funds option

[hairbag1]

@Londonguy 

you can log in to your account > Payments > look on right side under Available Funds to see "Add Funds to My Account".. to manually add funds to your account using your on-file payment card. 

Autopay generally works good as long as your payment card is valid. Rare to experience issues with autopay. 

ed