09-15-2021 04:33 PM - edited 01-06-2022 03:32 AM
09-15-2021 06:19 PM
maybe the issue with your Browser in mobile,
if you have your credit card in autopay in your account you can try by call *611 to buy it
Add-on and enter your 4 digit pin,
How To Purchase Add-Ons Through *611.. visit Here link
and if still not fix it please you Have to Contact Customer Support Agent by CS_Agent ,
Explain your issue they can solve your issue, they are nice service Team the will help you 100%.
Here’s how to contact Customer Support Agent by CS_Agent,
Good Luck
09-15-2021 05:56 PM
@doswheelers wrote:No valid card on the account currently, but I did try to add one that was previously on the account. Yes, I know my valid pin.
Oh, you have purchased this before, and are now having issues...okay.
Wait an hour than try again.
If still issues after that ask CSA for help.
To contact the Public Mobile Customer Support Agent (CSA)_Team, there are two methods to reach them:
1 - Faster - Click the bubble comment circle on the bottom right-hand side of your screen,
or use this link to: Get Help With SIMon the Public Mobile chatbot
OR
2 – Slower - Use this link to:
Private Message to Public Mobile Customer Support Agents (CSA)
09-15-2021 05:54 PM
@doswheelers wrote:Trying to pay for an add-on, used a couple of cards and it won’t go through.
What is happening exactly?
Is your credit card being charged?
Note that purchasing an add-on is a two step process.
You should be able to use it instantly.
1-First you need to add the $ to your account and
2-then add the add-on to your account.
Don't forget to restart your phone.
*You can make the purchase via self serve account or by calling 611 on your phone.
https://productioncommunity.publicmobile.ca/t5/Plans-Add-Ons/HOWTO-Purchasing-Add-ons/m-p/198974
09-15-2021 05:45 PM
@doswheelers : I think the PIN was asked for in case you'd prefer to use the 611 service to add a voucher and buy a roaming add-on. You can add the voucher in the self-serve too and buy the add-on.
09-15-2021 05:45 PM - edited 09-15-2021 05:46 PM
If you have waited out an hour since your last attempt then follow my instructions above and try and add a card only. If successful then call 611 and add one of the preset amounts via your credit card on file. US roaming options are available via 611 as well.
Edit:
Here is some info about US roaming add ons that should help you.....
Happy travels and Stay--Safe!
09-15-2021 05:41 PM
No valid card on the account currently, but I did try to add one that was previously on the account. Yes, I know my valid pin.
09-15-2021 05:04 PM
@doswheelers : If you've been trying a bunch of things a bunch of times then likely your credit card entry is locked out thinking it's suspicious activity. You can try to wait about an hour and try one or two more attempts but you'll likely need to get the CSA's to intervene.
09-15-2021 05:02 PM
Do you currently have a valid card registered on your account? Do you know your 4 digit account pin number?
09-15-2021 05:00 PM
I’ve tried all that, multiple cards, called my credit card company, etc. Leaving on a cross border trip this evening and need the US add on. Thanks!
09-15-2021 04:37 PM - edited 09-15-2021 04:37 PM
Just click on one time payment and in the middle of the page you can click on manage my card. Make note of the red warning. Then follow this procedure....
Follow this method when making a manual payment/adding a card to the account....only use the emboldened portion of the instructions if the payment card is already on file.
Once you successfully update your card do not attempt your payment immediately. Log out/in then go to make a payment to pay for your renewal. Otherwise if you were not suspended I would recommend a $1 test payment. Follow my further instructions for a successful payment to unsuspend your account.
Do not try more than two attempts at adding a card or payments ( successful or not) or you will continue to get this message. Wait at least 1 hour to try a third time another hour for your 5th try....and so on....and do not make more than 4 unsuccessful tries with the same card in a 24 hour period or you will trigger a fraud alert lock out requiring assistance from customer support.
Go to make a payment. Choose the "other amount" option and add $1 more than the amount owing and submit the payment. If that is successful go back to your overview page and if it does not say active click on the reactivate button. If that works log out and reboot. If that does not work and your payment is in your balance rather than showing $1 then go to the usage or plans page. Click on lost/stolen and suspend your service. Log out/in. Resume your service. Your balance should now be $1. Log out and reboot.
09-15-2021 04:35 PM - edited 09-15-2021 04:38 PM
your credit card in account !
very important to do, i suggest you close all Browser and do clear cache and cookies for any Browser,
and try it for a different Browser and open incognito mode,
how to open Browser incognito mode visit Here link,
how to clear cache and cookies and History visit Here link,
and use a Browser from your computer,is better
use Browser microsoft edge or chrome latest version
and just make sure your Browser is up to date update
sometime is the Browser is not update is give a issue.
how to update your Browser visit Here link,
and Restart your computer, is will help a lot,
and if you use a home internet please do one thing take your power internet off for about
a 1 minute and put it back on,to refreshing your network,
and go sign in to Self-Serve, to review your account, if you found at Available Funds: $ ?
Try To Purchase Add-Ons Using Your Self-Serve Account
To purchase Add-Ons using your Self-Serve account, follow these steps:
after you Add-on you have to do Rebooting your phone
what is mean for Rebooting the phone means to turn off your phone and turn it back on again.
Overview Of Add-Ons visit Here link.