Can’t login

[SM16]

I have set my password and then the system sends me a message saying it will send me a code to my email address. This never happens I have not gotten the codes sent to my email?

[Handy1]

@SM16 @If resetting dose t work for you , you may need to co tact a agent 

Getting help from agent , through automation

• Get help with your account the easy way by starting a conversation with our virtual assistant, SIMon. It’ll take you to relevant help articles, or if it’s something more urgent, it can help you submit a ticket to our Agents. Click here to get started.      

Or  get direct help from a agent right here in the community ( my preferred choice )

• Alternatively, you can send a private message to our Agents by clicking here. You’ll need to be logged in to your Community account for the link to wjork.

[Handy1]

@SM16 

To reset password https://myaccount.publicmobile.ca/en/forgot-password

[softech · Accepted solution]

@SM16   did you check your spam folder ?

also, is sms a choice for the code?  If so , try it

If none of those works, open ticket with PM support and they can sort it out for you

1. Open ticket with Chatbot for faster response (2-48 hours), using direct link: https://publicmobile.ca/chatbot.

Start by typing "Forgot Login Information", then click "Contact Us",, then click "Click here to submit a ticket ↗"

2. if you have problem with Chatbot: Private message CS Agent at:

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

**Monitor your Community inbox (envelope icon on the top right) after the ticket is opened. CS Agent will reply to you there