Can't login

[Critter2]

Can login but screen goes to finish subscribing can't get into my account

[Critter2]

I already have an account for about 3 yrs

[Andy85]

Hi @Critter2,

Have you finished your activation/subscription steps? I wonder if that is part of the reason you are stuck at that stage.

[eddieO]

@Critter2, are you trying on the website or the PM app on your phone? If from the website try the app (or vice versa). You can also try clearing your browser's cache (deleting app data) or try a different browser. If you still can't get in you should contact a CS agent: 

https://widget.telus.tiia.ai/publicmobile/publicmobile.html
(and then type: Customer Support Agent)

Or, if you are having trouble with the Chatbot try sending a private message to: 

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437
(note: you will need to be logged into your Community account for this link to work)