Can't login and reset password doesn't seems to work now~

[moonj86]

Can't login and reset password doesn't seems to work now~

[CS_Agent]

Hi,
If you have any questions concerning your account, just send a private message through the following link:
https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

[moonj86]

Correct, I have newly registered sim card and I know my password but the system didn't recgnize it and I am not able to reset it, no email send to me.

[adil-5aar]

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@moonj86 wrote:

I have a new sim card registered and the system didn't take my password..

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you mean you cannot log to your self service ..

[adil-5aar]

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@moonj86 wrote:

Sent a message already before I post it here, no reply yet.

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hoppefully one moderator will be here and see your message, dont worry just wait and your problem will be solved soon.

[moonj86]

I have a new sim card registered and the system didn't take my password..

[moonj86]

Sent a message already before I post it here, no reply yet.

[NDesai]

Yes, the forgot password feature is broken atm. Only way to reset is by contacting the mod team. We have been told that PM team is working on it to bring the fix soon. 

[adil-5aar]

I suggest you send the moderator team a private message using this link.

dont forget to send also your email, phone number, pin and some details of the probleme.

they will help you to solve your problem

have a nice day