Can't log to self serve account.

[Margaret_G]

I signed up to Public Mobile. My telephone works fine however I can't log in to my self serve account. Please help me to solve my problem. Thank you.

[hTideGnow]

Hi @Annikajs the lock out issue issue could be problematic but CS agent could fix this in no time.  Just make sure your check the inbox for their replies

[Annikajs]

I am having the same issue. I have been a public mobile customer for 2 years. never had this problem. Even when i wait the 3 hours or try to reset it, my account says i have been locked out. No idea why, but i have submitted an online ticket so hopefully they will get it sorted for me. 

[esjliv]

@Margaret_G  - glad your phone/services are working.

If you have not created a self serve account before, if not you can register for one here:

https://selfserve.publicmobile.ca/self-registration/

If you have created a self serve account and you are having issues logging in, try clearing your browser's cache, or try a different browser or device. Opening a tab in incognito mode may help as well.

Also, too many failed attempts may temporarily lock your account access. So wait 15+ minutes before you try again.

If having issues with your password, use the Forgot your password option to reset it, found here: https://selfserve.publicmobile.ca/forgot-password/

Otherwise, see links to contact CSA posted by @softech for assistance.

[hTideGnow]

Hi @Margaret_G   what was the error?  did you try to use another browser?   Or wait 15 mins to re-try if it said account locked

And remember the login in self serve is different from Community here

[iliketotalk]

@Margaret_G hi did you sign up in a store? if so you need to create an account use same email as when you opened your account

[softech · Accepted solution]

@Margaret_G Did you setup account online yourself or in store?  

If in store, thr My Account would not have setup yet and yiu need to go to Self Seve site to setup

If you activated online, you would have setup already.  You can first try to use Forgot Password link to reset.  If fails, then open ticket with PM support

1. For faster response (2-48 hours), Click on the bubble in the lower right to request CS Agent assistance, or use this direct link: https://publicmobile.ca/chatbot.

**Start with typing "Forgot Login Information", click "Contact Us", click "Click here to submit a ticket".

2. Or Send a private message to the CS Agent here: https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

**Monitor your Community inbox (envelope icon on the top right) after the ticket is opened. CS Agent will reply you there