2G data special for the first 6 months

[Forestree]

Hey there. This special add on has not been applied to my plan. I’ve activated my sim card yesterday. Can any one guide me?

thanks a bunch!

[darlicious]

@Forestree 

Did you add the promocode at activation? On a $35+ plan? If so wait out the time frame before contacting customer support.

To contact customer support : Submit a support ticket via SIMon the chat bot Click here 

Or if you cannot submit a ticket via SIMon then Click here   ....for additional member supplied info.

[esjliv]

@Forestree  - if after 72 hours and you still do not see the addon listed in your self serve account then contact CSA to inquire about it.

Public Mobile Representatives customer support agents (CSA) can be contacted by either two methods, found here:

https://www.publicmobile.ca/en/on/get-help/articles/contact-an-agent

[iliketotalk]

@Forestree Hi I found this in the details , Please note it may take up to 2 business days for bonus data to be applied