Can’t log in

[Hillriva]

I’ve been trying to log in but it keeps saying my password is wrong & when I go to reset it, it says I’m locked out & it keeps saying that even after hours of waiting

[softech]

@Hillriva 

try to login using browser with Incognito mode.  You might want to reset password and login all using the incognito mode and see if it helps.

You can also use the PM app.  First, make sure you clear browser cache for the default browser on your phone, then uninstall PM app if it was installed earlier, reboo the phone and resintall the app and try login

If neither of the above works, you will have to check with PM support.  Please open ticket with PM support:

1. Open ticket via Chatbot (need access to My Account): At https://widget.telus.tiia.ai/publicmobile/publicmobile.html
    Start by typing "Submit a ticket", then click "Contact Us", then "Other", then "Log In", finally click "Click here to submit a ticket ↗" 
2. If you have trouble with Chatbot or you don't have access to My Account: Private message CS Agent at: 
       https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437
**Monitor your Community inbox (envelope icon on the top right) after ticket submitted, CS Agent will reply to you there