07-24-2023 11:23 AM
07-24-2023 11:25 AM
you can first try to Forgot email link ( https://eversafe.id.telus.com/user/forgotemail?locale=en&ForceAuth=true ) and then Forgot password link ( https://eversafe.id.telus.com/user/forgotpassword?locale=en&ForceAuth=true ) on the login page there. They will send you the "hints" to the correct email address associated
If that does not help, please open ticket with PM support
07-24-2023 11:24 AM
Try this. Close the browser, re open to one window. Then go to your settings and clear the history, cache and cookies. The try logging back in.