Can’t get into eversafe avcount

[Nina1234]

• Just purchased a nee plan, activated the eSIM with a new number. I am able to make outgoing calls with the new service but not receiving texts or calls on it. I can sig in to PM but then it asks me to sign in to eversafe and they are sending the code to the number that doesn’t work. Problem is I am not receiving texts on the number they are sending to and no option to send the code to email.  
  How do I get this fixed? This is ridiculous!  

 

 

[Nina1234]

If I click resend code, it never gives me other options. It just resend the code to the phone number that cannot receive texts.

and no, I did not port a phone number. It was a new activation with a new phone number that has never been in use.

[softech · Accepted solution]

@Nina1234 

if you click Resend code, is 'Send email" an option there?

Also, did you port in your number? are you receiving incoming calls on PM sim?