02-23-2022 05:17 PM
Hi all, I am having difficulty getting my SIM card recognized by my phone. I keep getting messages telling me that my PIN is wrong and stuff about a PUK. Apparently I need a moderator to override this PUK problem. But, when I click on the link to go and message a moderator, all I get is a screen saying Community at the top, and absolutely no place at all to compose a message to the moderators. As you can see, there is nowhere at all to enter a message. Help!
Solved! Go to Solution.
02-23-2022 05:21 PM
Also, can we get the model of your phone?
02-23-2022 05:20 PM - edited 02-23-2022 05:21 PM
@SusanA27 What was the exact PUK message? there are couple types and could be confusing
if your SIM card PIN was locked and need PM to provide PUK, then use this direct link to open the ticket:
https://urlshortner.tiia.ai/Oyn1L6
click on 'SIM card PUK" and then click Contact Us and then click Click here to submit a ticket↗