Can’t get anywhere using data

[SAbbott1]

Hi. When not on wifi on my iPhone , I can’t seem to get anywhere using data. I used to be able to look up anything I wanted to, but nothing now. I’ve checked all the settings & they all seem turned on & fine. Have turned the phone off & on.  Also have plenty of data. Any ideas? Thanks

[SAbbott1]

Thank you softech for the reply. I’ve been with Public Mobile for years with no problem. I’ve taken your advice & sent a message to CS Agent. Thanks, Sue

[softech]

hi @SAbbott1 

if you just joined Public Mobile,  make sure you removed the old provider's Sim card, or disable the old provider eSIM.  Then check and confirm PM sim is enabled and set as Primary.  Also, make sure the Carrier Profile is updated (Settings > General > About)  Last, proceed with a Reset network settings after a device reboot

If issue persists,  you will have to contact PM CS agent to for a account reprovision.   Private message CS Agent at: 
       https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437
**Monitor your Community inbox (envelope icon on the top right) after ticket submitted, CS Agent will reply to you there