Can’t change subscription or submit a ticket for help

[Cora4]

Wanting to change my subscription to the 90-day. I get the error message “Change failed. Please try again or use a different payment method”. Meanwhile, I know there’s nothing wrong with my payment method, I use it regularly. I tried again using incognito on a different browser like the chatbot suggested, the same thing happened. I tried submitting a ticket, “There seems to be an error submitting the ticket”

[Dicko68]

I like to change my sim

[Cora4]

Yes, I asked him about that this morning (I chatted with 3 different people yesterday) and he gave that answer. Then the following happened still:

 

 I had already provided all the info he asked for, except the last payment info. It just seems silly and annoying to me

[slusagm]

this is something you really need PM's help

the trouble with PM help system is that it might not be the same person helping you after you reply.  just reply and tell them you already provided all the infos earlier

[Cora4]

I’ve answered question after question, clearly providing the info they ask for, only for them to ask the same questions again right after. Getting the whole runaround. I don’t understand how it’s so complicated for them

[slusagm]

what was the issue? CS agent just asking for a screenshot so they can help

[Cora4]

**edit: I misunderstood what he meant in this message.
I thought he was asking what I thought would happen in general if I wanted that option.

I now believe he was asking about what physically happened when I selected that option on my phone, trying to change the subscription myself. ****

Seriously??? What’s so complicated? I feel like I could do this job half asleep…

On another note, I think maybe I’m finally coming to a resolution with my subscription change. If these guys get their sh*t together

[BKNS27]

@Cora4 

PM currently doesn’t offer the 90 day plans anymore so that could be the issue.

Plans are available on a 30 days cycle.

[Cora4]

Thanks so much for the link

[TheSterlinger · Accepted solution]

Strange, someone said the same thing earlier also.

I would contact PM and ask agents for assistance. 

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

[Yummy]

Try to use clean computer, clear cache, use incognito mode. But it looks like you did all that....

Get to another computer you never used accessing PM. No other ideas...