08-27-2018 10:26 PM - edited 01-05-2022 12:41 AM
08-30-2018 05:40 PM
It gives several options for new plans. When I choose the new plan and confirm , nothing happens
08-30-2018 05:37 PM - edited 08-30-2018 05:37 PM
@Azurestates wrote:I tried to change the plan which ends tomorrow, but there is no action shown in my page about the new plan.
When you click on Plan Details in the middle area under Account Status what do you see?
08-30-2018 05:34 PM
I tried to change the plan which ends tomorrow, but there is no action shown in my page about the new plan.
08-30-2018 12:49 PM
@Azurestates, what does it didn't work mean? What have you done, and what do you see?
A change on next renewal will change overnight on Payment Date (AutoPay, money in balance already etc...). Early morning the plan should change to what you desire.
Have you scheduled it? Has your plan renewed ?? Or are you waiting for it to renew? Is your plan currently active?
08-30-2018 12:34 PM
My plan expires tomorrow, i tried ti change plan . Did not work. What can I do?
08-30-2018 10:06 AM
08-29-2018 10:44 PM
@xiaowen1018 if it is urgent renew your more epemsive plan then ask the mods to credit your account the difference and have them put you on the cheaper plan
08-29-2018 10:33 PM
I sent the message for 3 days but nobody reply me. How can I do? 😞
08-28-2018 08:49 PM
Thank you! Sent a message yesterday but didn’t get a reply yet. 😞
08-27-2018 10:28 PM
@xiaowen1018 You cannot change it while your current status is expired/suspended. You will need to send a private message to the Moderator_Team with your account info and they will change/adjust it.
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I am not a mod. Do not send me private message with your personal info.
If you need to contact PM Customer Support Agent, send a Private Message.