Can’t change my sim number

[Kotajack]

i broke my last SIM card got a new one and it won’t let me change my SIM card in my account

[Kotajack]

Thanks so much this worked

[hTideGnow]

hi @Kotajack if you use Chrome, click the 3 dots on top right, select New Incognito window or Incognito Tab

You can also try to use a desktop browser if you have been using mobile

[Quigley · Accepted solution]

@Kotajack 

What browser are you using?

Chrome or what else?

At least, try to clear your cache and clear your cookies first and try again.

Try logging into your account using a different device like a computer or laptop instead of your mobile phone, if you can.

[Kotajack]

I don’t have that option 

[Quigley]

@Kotajack 

Click on the three little dots in the upper right corner of your browser and choose private mode or incognito mode , depending on which browser you use.

[Kotajack]

Yeah it won’t save

[Kotajack]

Not sure how to do that

[darlicious]

@Kotajack 

Will it not save the changes?

[Quigley]

@Kotajack 

Try logging into your account using a browser in incognito mode and try again