Can't change my number

[davewill]

Using the "Change Phone Number" I can't seem to port over my number from Telus.  I've spent hours on the phone with them today and they've confirmed multiple times that the number is free and ready to be ported.

Every time I click "Check to see if your phone number is eligible:" I get the following response:

We were unable to transfer the phone number you entered. Try one of the following options:

-  Make sure you entered your number correctly.
-  Select a new number.
-  Contact the Public Mobile Community for further assistance.

(and yes I checked that it's the correct number)

Please help,

Dave

[ba14ii]

I have heard that porting can be a bit wonky if theres a lot of requests being handled for porting. in my experience the mod's are the best bet for successful porting since they handle it on the admin end. goodluck!

[computergeek541]

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@davewill wrote:

Using the "Change Phone Number" I can't seem to port over my number from Telus.  I've spent hours on the phone with them today and they've confirmed multiple times that the number is free and ready to be ported.

Every time I click "Check to see if your phone number is eligible:" I get the following response:

We were unable to transfer the phone number you entered. Try one of the following options:

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I wouldn't concern yourself with the error message because at current, all ports need to initiated by customer service anyway. 

Please go to https://publicmobile.ca.ada./support/chat and then type in "port request".

[Lorca]

Contact a moderator by clicking the floating question mark on this page. Use the caption Port from Telus and they’ll get it done. 

[kselmak · Accepted solution]

You must cntact moderators

https://publicmobile.ca.ada.support/chat/ 

Type transfer number and Simon will help you find a ticket

If you can't you can reach them directly

https://www.publicmobile.ca/en/on/get-help/articles/contact-a-moderator