Can't change account email

[paulcol]

Hi, I'm looking to change my self-serve/account email but the account area does not provide any option.

Seems like this is a manual thing?

[BKNS27]

@paulcol 

I agree but watching on the news and google news, I am very surprised how hackers can SIM swap.

Great that CS_Agent was able to help you.

I would suggest you save your email address and password on your phone.

[paulcol]

Thank you for the replies. chat support has updated it.

@BKNS27 i personally can't see how this prevents SIM swapping. If your SIM is swapped then the attacker has all the tools to follow a process like this to reset it. It does add to the illusion of security though

[BKNS27]

@paulcol 

As for security to minimize SIM swapping and possible hacking into your account and changing the email.

You are required to contact a CS_Agent to help you change your email address on your account.

[MrSpock]

@paulcol you need the assistance of a cs agent to change your email 

you will need to open a ticket, to speak to a customer service agent    Click here or if you are having issues with Simon you can send private message to a CS Agent here:  https://bit.ly/2GGCJzH

[softech · Accepted solution]

@paulcol   yes, to make change to email address, you need to contact PM Support for assistance:

1. If you have access to My account: At https://publicmobile.ca/chatbot.

Start by typing "Submit a ticket", then click "Contact Us", Then click "Other", then click "Click here to submit a ticket ↗" 

2. If you don't have access to My Account or have trouble with Chatbot: Private message CS Agent at: 

      https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

**Monitor your Community inbox (envelope icon on the top right) after the ticket is opened.  CS Agent will reply you there