Can't activate, login problem in app

[Didih]

Hello,

I juste received my new SIM card. I put the SIM in my phone and I downloaded the Public Mobile app. When I log into the app with the right credentials, nothing is happening and I go back on the login form so I am stuck.

I uninstalled the app, cleared the cache, reinstalled it and still have this issue.

[Chalupa_Batman]

Hey @Didih 

Question, you completed your sign up and got a phone number... right? If so, have you tried to reboot your phone? What about trying the SIM card in a different phone? Sometimes the SIM card needs to be reprovisioned. This happened when I helped friends sign up on Samsung Android phones. 

[slusagm]

you will need PM to help to update the sim number and complete the activation. please message them here

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437