08-17-2017 10:46 PM - edited 01-04-2022 02:31 PM
I'm using a Samsung Galaxy S7.
As the subject says, I can't Send/Receive Media Texts and no Voicemail Notifications are sent when someone leaves a message. I tried changing the APN settings but haven't been able to fix it. Any help would be greatly appreciated.
09-03-2017 06:14 PM
Hi OkJoy,
Thank you for reaching out to us.
Please make sure to set the right APN parameters by referring to the following link: https://productioncommunity.publicmobile.ca/t5/Phones-Hardware/How-do-I-set-up-data-APN-on-my-smartp.... Also, please make sure to set the MMSC address as http://aliasredirect.net/proxy/mb/mmsc
If your device does not let you modify the APN, please contact the manufacturer for more technical supports.
Cheers
Abdoulaye
09-03-2017 05:19 PM
@OKJoy Login to your account and check your payments and the plan details. If incorrect private message the moderators.
09-03-2017 03:42 PM
ok so I tried this but I got a recorded message:
Hi, public mobile here. sorry talk is not included in your current plan. if you would like this service you can easily change your plan at selfserve.publicmobile.ca and start talking
09-02-2017 07:25 PM
What about *#*#4636#*#* (again, you may have to press the call button after entering this)?
09-02-2017 06:52 PM
so it says:
connection problem or invalid MMI code
09-02-2017 08:22 AM
Open up the Phone app and dial in *#5005*7672# (you may have to hit the call button after you enter this) - does it present you with any number or error message?
09-01-2017 10:44 PM
Ah, that makes sense!
so I navigate to Messages Settings > More Settings > Text Messages
but there's no option for Message Centre
is there any other way to access this feature?
09-01-2017 09:19 AM - edited 09-01-2017 09:19 AM
Your Galaxy S7 is a Sprint (US) model which is only partially compatible with the wireless bands in Canada, and more than likely has some default settings that are specific to Sprint as they tend to more heavily customize their devices for their network.
Voicemail notifications are sent as a special type of text message to your device, so if the below number is set incorrectly it may explain why you're not seeing them in addition to issues with MMS. Check the Message Centre (SMSC) number on your device and make sure that it is set correctly:
08-30-2017 10:28 PM
it says
SM-G930P
08-30-2017 08:23 PM
What's the model number under Settings > About Phone?
08-28-2017 10:05 PM - edited 08-28-2017 10:05 PM
I bought it on Ebay
08-28-2017 01:09 PM
Where did you purchase your phone from?
08-27-2017 11:39 PM - edited 08-27-2017 11:40 PM
*sorry double post
08-27-2017 11:38 PM
Alright, so I've done a factory reset and still mms wont send and new voicemail doesn't send me a notifcation.
08-26-2017 01:11 AM - edited 08-26-2017 01:12 AM
This started happening when I switched over to my s7 from an Asus zenfone II. MMS and voicemail worked when I put my new sim in the zenfone II.
I've clicked wipe cache partition on the s7 but its still the same result.
Just looking up how to backup my data at the moment in preparation for a factory reset.
08-23-2017 02:16 AM
Did this start happening recently after an update to the phone or has this been happening for some time?
There are a few more troubleshooting steps that can be done, hopefully we can narrow this down before a factory reset is required.
Boot to safe mode:
Turn your phone off.
Hold down the Power button until you see the Galaxy S7 logo appear.
Immediately press and hold the Volume Down button.
Once you see "Safe Mode" in the corner of the screen, release the Volume Down button.
Test to see if you're able to send yourself a MMS message.
If the above doesn't work, the next step is to delete the phone's cache. This only holds temporary information from apps and the system, and will not erase any of your data:
Navigate to Settings > Device Maintenance > Storage
Tap on the menu button in the top right and tap on Storage settings
Tap on Internal Storage.
Tap on Cached data.
When prompted with "This will clear cached data for all apps", tap on Clear.
Next, turn your phone off and wait for it to shut down.
Hold down the Volume Up, Home and Power buttons at the same time. You will see the Galaxy S7 logo appear at which point you can release the Power button, but keep holding down Volume Up and Home.
You'll see a screen displayed that says "Installing system update", followed by an Android with an exclamation point which will be displayed for about ~30-45 seconds, after which you will see several recovery options.
Use the volume down button to highlight "Wipe cache partition" and then press the Power button to select it. You should be asked to confirm, use the volume key to highlight Yes and then Power again to begin the cache wipe. Once it has completed, use the Volume Up key to select "Reboot system now" and then press Power to restart your phone.
Once your phone has restarted, test MMS again.
If the above doesn't work, you will need to factory reset your phone. Before doing this, make sure that you have saved any important stuff like your photos, contacts, etc. Once you've got everything backed up head over to Settings > General Management > Reset and select Factory data reset, and follow the onscreen prompts. Your phone will restart and begin the factory reset process, and once it's completed you'll need to go through the setup process (sign in with your Google account, Samsung account if you have one, etc).
08-23-2017 01:53 AM
I resetted the network settings and restarted, still no mms texts can be sent
08-23-2017 12:42 AM - edited 08-23-2017 12:43 AM
Hurray, progress! So we've got it narrowed down to something specific to your Galaxy S7. Put your SIM card back into it, and then go into Settings > General Management > Reset and select Reset Network Settings. From there, you'll be asked to confirm whether you want to reset your network settings (which will reset things such as your APNs, clear out Wi-Fi networks, and other network related information).
Once the network settings reset is completed, restart and test again to see if MMS works or if it's still exhibiting issues.
08-23-2017 12:19 AM
So I put my current sim card into my old phone and both mms and voicemail notifications worked!
08-22-2017 08:44 AM
Do you have access to another phone that you can put your SIM card in to test whether MMS messaging works correctly from another device?
08-21-2017 08:26 PM
I tried this and luckily my messages didnt get deleted! but it's still the same result when I try to send an mms text, it won't send.
08-21-2017 03:35 PM
@OKJoy I just wanted to follow up to see if the last post for clearing the Messages app cache resolved your issue, or if this is still ongoing and you need to troubleshoot further?
08-20-2017 02:58 AM
One more thing we can try is to clear out the cache for the Messages app, which can sometimes resolve issues such as this one.
NOTE: This may erase text messages that you currently have saved.
Navigate to Settings > Applications > Application Manager
Swipe to the All tab and locate the Messages app
Tap on Force Close, and then tap on OK in the message window that pops up.
Tap on Storage, then tap on Clear Cache, followed by Clear Data.
Press Delete when prompted.
Restart your phone again and try sending yourself an MMS message.
08-20-2017 02:48 AM - edited 08-20-2017 03:02 AM
Yeah, when someone tries to send me an mms text, a bubble shows something like:
No Subject
message size: 89KB
Expires: 3:19pm Aug 24
There's a download button but its just like you said, nothing downloads. Eventually I get a message that says "message not downloaded. review message and try again"
When I try to send a picture to someone it shows the image of the picture and the little progress circle, but it just keeps spinning without the message being sent.
08-19-2017 05:06 PM
What error message are you seeing when sending a MMS message? Also, if someone sends you an MMS message do you receive a text message with a placeholder where the content is supposed to be but nothing downloads?
08-18-2017 05:01 PM
Yep, mobile data is enabled.
08-18-2017 04:16 PM
Do you have mobile data enabled on your phone? Even though MMS usage doesn't count against your data it's still delivered using the cellular data network.
08-18-2017 04:13 PM
I clicked on APN's and clicked the top right Reset to Default button. It seems to be functioning the same as before, regular texts work but mms wont send. I'm using the built in Samsung messenger.
08-18-2017 09:44 AM
If you go back to the main APN Settings screen, tap the menu button in the top right, there should be an option to reset your APNs. Give that a try and see if MMS works then.
What app are you using to send MMS? The Samsung one that's built in, Google's Android Messenger, or another app?
08-18-2017 03:24 AM - edited 08-18-2017 03:49 AM
how did I miss that! Well I changed both the settings you recommended, rebooted and tried sending myself an mms text but it still won't work.