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Can't Register Sim

bhadfield
Good Citizen / Bon Citoyen

I am totally unable to register my sim card.

 

First I got stopped during the number port portion with the alternate number regex problem. So I followed advice from this community and restarted the process with the idea that I would choose a new number and then port my old one. 

 

When I get to the number porting screen 1 of 2 things happen 

1) there are no regions in the region drop down so I can continue

2) there is no region dropdown and the continue button is inert

 

 

5 REPLIES 5

mikefradette
Great Citizen / Super Citoyen

Deleted

bhadfield
Good Citizen / Bon Citoyen

All good - I shortened my name and removed the space in the postal code. The form submissions worked.

 

Thanks for the help.

bhadfield
Good Citizen / Bon Citoyen

Tried using the advice. I still can't get past the "2. Choose Phone Number" step. 

The continue button does nothing. I'll message a moderator but I'm having serious second thoughts. 

First read this before you try again:

http://productioncommunity.publicmobile.ca/t5/Getting-Started/The-Guide-to-Headache-Free-PM-Signup/m...

 

When you do try activation:

- DO NOT port-in your current number duing activation; take a temporary number

- clear your browser's cache and turn off any ad/popup blocker

- if your name(s) is longer than 10 characters shorten it

- be sure your postal code is entered WITHOUT spaces

- choose any valid Canadian number as “Alternate” that is not your own

 

If that fails follow the directions in this link:

http://productioncommunity.publicmobile.ca/t5/Announcements/Information-required-before-sending-a-me...

 

Channel your patient persona. 🙏


>>> ALERT: I am not a CSA. Je ne suis pas un Agent du soutien à la clientèle.

bhadfield
Good Citizen / Bon Citoyen

I just tried again on a new restarted browser (chrome this time) and it became unresponsive.

 

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