Can't Port Phone Number From PC Mobile / Koodo

[ColinS123]

Hello,

I just got a new SIM activated and I cannot port over my old number from PC mobile (now rebranded Koodo).

I get an error message saying:

"We were unable to transfer the phone number you entered. Try one of the following options:
-  Make sure you entered your number correctly.
-  Select a new number.
-  Contact the Public Mobile Community for further assistance."

Could a moderator please help me with this issue?

Thanks!

[ColinS123]

I actually have 2 active phone numbers/SIMs at the moment - waiting for the number on the first to port over before I cancel it.

Thanks for the help!

[kav2001c]

@sulagok

In general we always advise activating a temp number first

It rarely happens (1%?) but if port does error out you can be left without a phone for days

At least with a temp number you can still make important calls while awaiting the fix

[kav2001c · Accepted solution]

All prepay port requests (Koodo / PC Mobile) MUST be submitted to a Mod

You can NOT do this port on your own (since same brand)

@ColinS123

Send a request (incl all details, account number, name, address etc) to the @CS_Agent

[sulagok]

Hi @ColinS123,

I think there's an instruction to choose a number first if you're porting from Koodo and Freedom mobile. I ported my number from Koodo when I joined PM and had no issue as I followed that instruction.

[krazykiwi]

---

@ColinS123 wrote:

Hello,

I just got a new SIM activated and I cannot port over my old number from PC mobile (now rebranded Koodo).

I get an error message saying:

"We were unable to transfer the phone number you entered. Try one of the following options:
-  Make sure you entered your number correctly.
-  Select a new number.
-  Contact the Public Mobile Community for further assistance."

Could a moderator please help me with this issue?

Thanks!

---

If you are certain you have entered everything correctly you will need to contact the MODs to fix the port. Koodo's prepaid has been known to cause issues.

To get help with your account, activation, or service? Please contact the Community Moderator Team to get help with your account.They are Public Mobile support employees who can help with your issue; "https://productioncommunity.publicmobile.ca/t5/Knowledge-Base/Updated-Contacting-our-Community-Moder..."
Click here to send them a private message. 'https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437  
In your message please include: PM Phone Number, 4 digit PIN, Account email address, Detailed explanation of your issue.

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