Can send but not receive text messages

[dehrlich]

Hi there,

As of around 6pm this evening I can send but not receive text messages. I have tried all manner of hardware and reconnection fixes. I read a thread on the community indicating that this issue could be caused by an expiring US Roaming addon. Coincidentally, mine expired this evening. Can someone help with this?

Thanks!

I read somewhere that I'm supposed to tag the moderation team if this requires their attention... does this work? @CS_Agent

[srlawren]

@celery the message center number, yep.  🙂  Glad to hear it's all working now!

[celery]

Mod team was able to push something to my phone which fixed everything. Appreciate the help!

[celery]

Thanks for the advice. I have sent a message as you suggested, waiting to hear back. 

[srlawren]

@celery send the moderator team a private message using this link.  Include your phone number and a description of the issue, ask them to push the message center number to your phone.

[celery]

I'm actually in the same situation. My US data plan doesn't expire until tomorrow. I'm back home now but I'm unable to receive incoming SMS messages. I have tried rebooting my phone but no success so far. 

Hoping someone from @CS_Agent will see this and be able to help me out. 

[srlawren]

@Michael77 more like "patience to the rescue" 🙂  but thanks anyway!

@dehrlich glad to hear it's working now.  cheers!

[Michael77]

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@srlawren wrote:

@dehrlich or, wait 12-24 hours and it should resolve itself.  Try rebooting in the morning and re-testing, and if still not working, do that again around 6pm

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@srlawren to the rescue. 🙂

[dehrlich]

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@srlawren wrote:

@dehrlich or, wait 12-24 hours and it should resolve itself.  Try rebooting in the morning and re-testing, and if still not working, do that again around 6pm

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This seemed to work. I can receive messages now. Thanks.

[wendigo]

ask mod to port it for you. for mine, it took 1 hour.

[srlawren]

@dehrlich or, wait 12-24 hours and it should resolve itself.  Try rebooting in the morning and re-testing, and if still not working, do that again around 6pm

[Luddite]

This is easier : click this: message to moderators to send a private message to the moderator team with your phone number and an explanation.

[will13am]

Private messaging is needed so the moderator team can get the account information so they know what account to work on.  

[makkahn28]

Yes. That will suffice