Can not make calls or receive call and can not send message or receive message multiple times

[jerry11]

Just activated Public SIM card yesterday, it says prepaid SIM card, but my plan is $25 plan. Sometimes when I make a call, announcement says long distance call may apply.  Is this prepaid SIM card  right for the $25 plan?

Sometimes I coundn't make or receive call, couldn't send or receive text. I find out each time I received this call -- 2-247-811-0378, I have to restart the phone then it works, I can make call or send text again. I don't want to restart the phone so often. Can you help?

Moved from lounge by mimmo

[jerry11]

Solved. thanks.

[CS_Agent]

Hi jerry11,

I'm really sorry to hear that you are experiencing this issue, but we can surely help you find a solution

In order to do so, can you send us a private message via the Community? Please click on this link: https://goo.gl/JnHqMR

Kind Regards,

Public Mobile Moderator Team

[jerry11]

Thanks.

[jerry11]

Thanks. I'll try it.

[mimmo]

@superdebator   it is most likely a phone issue not an account issue. More info is needed from the posted before suggesting to contact moderators. 

[superdebator]

Hello,

Please contact the moderator in PM, they'll be able to help you out.

Cheers

[mimmo]

Try dialing 1 in front of the number to get rid of the long distance charges may apply

As for restarting what phone are you using make and specific model #.