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Can not log in My Account anymore after Porting in a number

sf1
Good Citizen / Bon Citoyen

After successfully porting in another number to PM, I notice I can not log in my account from PM website anymore.

 

It shows the following error when I try to log in:

 

Oh no!
It looks like something went wrong, but don’t panic.

Log out and then log back in again to continue. Or return to the Login Page.

 

 

I can't really log out to log back in again because I was never able to log in.  I tried other browsers and even on the phone.  It is frustrating because I can not see my usage in my account as there is no app.  Where can I get help on this?

7 REPLIES 7

Mary_M
Retraité / Retired
Retraité / Retired

Aww stop it! You're making me blush 🙂 @rodjames

** Please do not post private info such as: phone number, account number, pin etc.. This is a public forum. **

rodjames
Great Citizen / Super Citoyen

@Mary_M will help you out!  She's awesome 🙂 🙂

Mary_M
Retraité / Retired
Retraité / Retired

Hey @sf1

 

If you're still unable to log in within the next hour, please let me know and I'll look into it.

 

Thank you,

 

Mary

** Please do not post private info such as: phone number, account number, pin etc.. This is a public forum. **

sf1
Good Citizen / Bon Citoyen

ok thanks a lot,

hopefully it will be back online soon.

manelgm
Great Citizen / Super Citoyen

Haha, well it's not normal, no.

 

But they are aware of the situation and are taking care of it.

 

If you need urgent help, I suggest messaging one of the mods @Shazia_K @Mary_M.

sf1
Good Citizen / Bon Citoyen

Thanks,

I am new to PM and I didn't know it is normal for the self serve to be not working.

 

Is there any other way I can check my data usage?

manelgm
Great Citizen / Super Citoyen

I think that Public Mobile is having a few issues and they are trying to fix them.  I am also seeing error messages in my self-serve...

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