hi @Toshiko
since you just you recently joined PM, were you ever able to make calls?
what phone do you have? Check if your phone is on PM's VoLTE whitelist:
https://www.publicmobile.ca/get-help/articles/volte
and try Reboot phone and click Reset network settings
also check any local issue:
https://www.telus.com/en/ab/outages
if same, ask PM support agent to check your account. Please submit a ticket with CS Agent using Chatbot here:
https://widget.telus.tiia.ai/publicmobile/publicmobile.html
Type the question "Ticket", Then click the following in order: "Account Management" , "Log In".
(If unable to receive 2FA SMS, click "Didn't Receive Code" or "Resend Code" and Select "Send Email")
If any issue with ticket submission, you can submit ticket by direct message:
https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437
Remember CS_agent will reply to your Community inbox within 2 to 4 hours, please check your inbox here:
https://productioncommunity.publicmobile.ca/t5/notes/privatenotespage
