cancel
Showing results for 
Search instead for 
Did you mean: 

Sim has been wiped

jmalloy
Great Neighbour / Super Voisin

I tried transferring to a new phone, wiped it, and now my original physical sim has no service

2 REPLIES 2

BKNS27
Mayor / Maire

@jmalloy 

On your new phone, download the PM app and login to your account if your new phone only takes eSIM. You need to purchase a new eSIM.

If your new phone take SIM. Just power off the new phone and place the SIM in the new phone and power the phone back on.

slusagm
Mayor / Maire

your phone was wiped, not sim. 

if you have physical sim, it should still work after phone is wiped.  Reboot the phone and Reset network settings

test both voice calls and data.  

and tell us what phone you have

 

Need Help? Let's chat.