Can not access my Data
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11-20-2018 03:54 PM - edited 01-05-2022 02:33 AM
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11-20-2018 06:29 PM
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11-20-2018 04:30 PM
Login to your account and see if data shows under Data & Add-ons. If not, you've used it all up. If there, follow the suggestions already given for APN after being sure cellular data and roaming are ON.
>>> ALERT: I am not a CSA. Je ne suis pas un Agent du soutien à la clientèle.
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11-20-2018 04:01 PM
@Ligongou wrote:I bought a new phone recently and lost access to my data. I have the same SIM card as I had previously. The new phone is an Asus phone. My daughter has the same issue.
Thanks,
Have you checked the apn settings on it?
Here is a great site to setup your APN and instructions on how to do it. Find the APN Settings for Public Mobile here!
* I am happy to help, but I am not a Customer Support Agent please do not include any personal info in a message to me. Click HERE to create a trouble ticket through SIMon the Chatbot *