Can not access my Data

[Ligongou]

I bought a new phone recently and lost access to my data. I have the same SIM card as I had previously. The new phone is an Asus phone. My daughter has the same issue.

Thanks,

[Jarvar]

@Ligongou 

Does your daughter have the same phone?

Is her case also a new phone and old SIM?

[Luddite]

Login to your account and see if data shows under Data & Add-ons. If not, you've used it all up. If there, follow the suggestions already given for APN after being sure cellular data and roaming are ON.

[ShawnC13]

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@Ligongou wrote:

I bought a new phone recently and lost access to my data. I have the same SIM card as I had previously. The new phone is an Asus phone. My daughter has the same issue.

Thanks,

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Have you checked the apn settings on it?  

Here is a great site to setup your APN and instructions on how to do it.  Find the APN Settings for Public Mobile here!