Can make calls but can't receive calls after porting

[bdantonen]

Hi,

I ported my number to PM from Rogers. The sim card initialized and I can now make calls and use data. However, I can not receive calls. When someone calls me, the call goes goes straight to my old rogers voicemail. It's important that I get this up and running. Help!

Thanks,

Brian.

[ShawnC13]

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@bdantonen wrote:

Folks,

It seems that I am just too impatient.... hahaha. It's working now.

Thank you all for your quick replies.

Brian.

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Great to hear welcome to PM.  I originally ported from Rogers when I came over here 23 months ago.  My port completed in under 15 minutes but it was still an uneasy feeling doing this from home first time and trying to prove to the wife that it will be great don't worry lol.  2 Years later still loving it.  She was persuaded to Koodo for one of the migration offers but I am still here, saving her lots of money. I never seem to see the money I save for us lol

[Jarvar]

Welcome to Public Mobile @bdantonen.

I had a similar issue with you when I ported over from Rogers as well.

Most of the time the port is completed in 2 hours or less, but can take up to 24 hours. The norm is to use your Rogers SIM until you lose service, then pop in your Public Mobile SIM and you're good to go. 

However, every so often there is a hiccup. When I did this, I could get texts and make calls. I didn't notice that I wasn't receiving calls until a few days later when I was trying to call into that number. If you have tried what some of the others have suggested and some time has passed already, it is quite likely you have a stuck port like @RobertQc explained.

In that case you should follow his recommendations and contact a Moderator team member directly and they will get you sorted out relatively quick. Sometimes the information for the port was not entered properl intially, or they just have to resubmit it and you would be good to go. They would send a text to you when it's completed.

Sorry to hear about the speedbump with the onboarding process, but once everything is working you should be able to enjoy the Public Mobile service.

Edit: Had typed up a post and it went missing, and now I see everything is working now.

Cheers.

[bdantonen]

Folks,

It seems that I am just too impatient.... hahaha. It's working now.

Thank you all for your quick replies.

Brian.

[Jarvar]

Welcome to Public Mobile @bdantonen

I had the same issue when I ported over from Rogers as well. 

The recommendation is that you use your Rogers SIM until you lose service and then you put in your Public Mobile SIM and you should be up and running. 

However, sometimes there are some hiccups. For example, I was able to get text messages and outgoing calls. I only discovered a few days after when trying to call into the number that it went straight to my Rogers voicemail.

Usuaully the port is completed within 2 hours, but could take up to 24 hours so I was told by the worker at WoW Mobile when I activated.

If those times have passed by, then I would recommend like @RobertQc suggested and contact the Moderator team directly with your PIN and information. 

If it's a stuck port, then they can resubmit or verfiy that the information was entered correctly and you could have your issue resolved fairly quickly.

Once you get everything working, I'm sure you'll enjoy the Public Mobile service.

Sorry again to hear about your initial speedbump.

[ShawnC13]

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@Vercis wrote:

What PM plan did you purchase? It might be that you don't have Canada wide plan and if someone calls you from outside your Province, if that's the case... I believe you won't be able to receive that call. 

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It doesn't matter what plan you are on if you are in Canada you will receive any call.

@bdantonen, as @RobertQc, stated above your old Rogers SIM should still be active.  It can take up to 4 hours to complete a port.  Right now messages to moderators are getting answered in about 48-72 hours

[bdantonen]

It's not that. I am calling myself from my own house using my landline and my wife's cell phone... weird.

[bdantonen]

Thanks. I sent a message. It's important that I get this running.

[Vercis]

What PM plan did you purchase? It might be that you don't have Canada wide plan and if someone calls you from outside your Province, if that's the case... I believe you won't be able to receive that call. 

[RobertQc]

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@bdantonen wrote:

Hi,

I ported my number to PM from Rogers. The sim card initialized and I can now make calls and use data. However, I can not receive calls. When someone calls me, the call goes goes straight to my old rogers voicemail. It's important that I get this up and running. Help!

Thanks,

Brian.

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If you just ported, it takes some time, every hour or so remove your battery / restart your phone. It can take time on your first port over and there can be weird issues for a short period of time.

You can also try sticking your old sim card back in the phone depending on what kind of issues there may be.

If the issue continues you may have a partially completed port but most often ports just take a bit longer. One of the moderators can take a look, see if they need to do something to move it along.  Click this to send them a message

I know it can be a little frustrating to wait but send a message to the moderator team and include your name, account number and/or phone number and pin number and they will get back to you asoon as they can between Monday-Friday 9am-9pm (EDT) and Satuday-Sunday 9AM-7:30PM (EDT)

For more information about contacting a moderator Click Here