Can Public Mobile warn us before cutting off services?

[auser777]

Hi,

I'd like to ask if Public Mobile could notify us somehow before cutting off services. My credit card didn't process because it was expired and I was cut off immediately. Because of this I couldn't find out what was wrong with my plan in the first place.

I also had data left in my plan for the month so I don't know what that was cut off as well. I'd understand if my data was cut off the next month for non-payment.

I think most customers would appreciate notice before losing access to all services.

[Anonymous]

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@auser777 wrote:

Hi,

I'd like to ask if Public Mobile could notify us somehow before cutting off services. My credit card didn't process because it was expired and I was cut off immediately. Because of this I couldn't find out what was wrong with my plan in the first place.

I also had data left in my plan for the month so I don't know what that was cut off as well. I'd understand if my data was cut off the next month for non-payment.

I think most customers would appreciate notice before losing access to all services.

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Plan minutes, plan texts, plan data all get reset to a new pot to consume for the term at each renewal. Unused portions don't carry over to then add to the newly filled pot. That would be awesome but I don't know any provider doing that.

Consider the cut-off as your notice. I have experienced a little grace period to the next morning but after that, it stops.

So you discover your phone isn't working then you log in and observe that it has expired. And you wonder why. Oh right...my payment card expired...wonder no more. Update card or put in a voucher and reactivate services and away you go. Always remember...it's a pre-paid service.

[GinYVR]

@auser777It might be a bit difficult because the user has to prepay for a plan 30 days. If payment didn't go through and your plan is up, there is no way Public Mobile can contact you unless you leave an alternate number?

[wetcoaster]

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@auser777 wrote:

Hi,

I'd like to ask if Public Mobile could notify us somehow before cutting off services. My credit card didn't process because it was expired and I was cut off immediately. Because of this I couldn't find out what was wrong with my plan in the first place.

I also had data left in my plan for the month so I don't know what that was cut off as well. I'd understand if my data was cut off the next month for non-payment.

I think most customers would appreciate notice before losing access to all services.

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This service is prepaid. If you don't have sufficient available funds on your renewal night, the system tries to get funds from the credit card on file. If that fails your plan will not renew and your account goes into suspension. You still have access to your self serve account for 90 days, after that your account and number is lost. Public Mobile sends reminder texts that your account is about to renew, so the onus is really on you to update your card info in time.

( I've never seen that last one before, but it's also the first time that I removed the credit card on file so that this account goes dormant tomorrow.)

[dabr]

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@auser777 wrote:

Hi,

I'd like to ask if Public Mobile could notify us somehow before cutting off services. My credit card didn't process because it was expired and I was cut off immediately. Because of this I couldn't find out what was wrong with my plan in the first place.

I also had data left in my plan for the month so I don't know what that was cut off as well. I'd understand if my data was cut off the next month for non-payment.

I think most customers would appreciate notice before losing access to all services.

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I believe you are supposed to receive a text alert if you have almost used up all your available minutes.  There is also an alert sent for data consumption at 75% and 95% used, IIRC.

If you default on a payment at renewal cycle, you will have 90 days to make a payment before your account would be deactivated and your number lost.

If you are out of minutes, you can purchase $5/500 Canada wide minutes add-on to supplement your plan, these minutes won't expire and roll over every month until used up.

@auser777   Have you made a payment since and now have full service?