Calls going to voicemail

[Billsmith]

tried troubleshooting but no luck 

[Community_QA]

happening just today? take the sim out and wipe clean first.  

happened to me before once.  Reboot didn't work until I took the SIM out like this

[HALIMACS]

@Billsmith 

Have you tried ALL of these:

1. ensure airplane mode is not enabled
2. ensure do not disturb is not enabled
3. ensure the number calling you is not on a blocked senders list
4. disable any call-forwarding features/settings
5. turn off Bluetooth -- it's possible the 'ringing' is going through to a Bluetooth device instead of device's speakers
6. remove and reinsert your SIM card
7. reset network connections

[BKNS27]

@Billsmith 

What trouble shooting have you tried so far?

[esjliv]

@Billsmith 

@Billsmith  is your Do not disturb option accidentally turned on ? 

OR, do you have the setting set where you only received calls from people on your contact list?

OR, did you recently port over a number into Public Mobile from another provider?

Cell ports can take 2-3 hours to complete. In this case you will need to accept an SMS text from your old provider's SIM card.

Landlines/voip number can take 3+ days to complete.

See helpful info. here: https://www.publicmobile.ca/en/bc/get-help/articles/port-fraud-protection

If issues porting or transferring a number to Public Mobile, and it has been over the allotted time it usually takes to complete, submit a ticket here for help: 

https://widget.telus.tiia.ai/chatbot.html?botId=ZJkWuVb7Hp6EEcTIZKMZbvLwuDV&duid=1ml7MK2dvkmM37lFcEM...

[VIP_Tech]

Hi @Billsmith 

reset SIM, take out SIM, re-inserting SIM and power on,
try toggling airplane mode off/on,

try manually selecting network "3G only" or WCDMA only,
and Rebooting device..test it.