Calls going straight to voicemail

[Sabina84]

My daughter has the $15 plan. She can make calls, and send sms to myself and my husband. She can receive sms from us but not from everyone and all calls made to her are going straight to voicemail.

[Nickster]

Hello, I had a similar problem,  my solution was to do a factory reset on my phone..but the difference was that some calls would go straight to voice-mail (always the same ones) and some numbers would go through.

[softech]

@MindaugasA   use this direct link to send message and it will work

                 https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

**Monitor your Community inbox (envelope icon on top right) after the ticket is opened.  CS Agent will reply to you there

if any error, please post screenshot

[MindaugasA]

Hello,

Same problem from yesterday . Help. Posting was done many months ago

Also one number can't send me messages...he can send anywhere else...

Also submitting ticket errors continues:

"OOPS! WE ENCOUNTERED AN ERROR PROCESSING YOUR REQUEST.

This may be due to a system error, please go back to the previous page and try again. (Error Code: XXX)"

Clearing app and browser cache and restart didn't help

User EthicRanger at gmx.com or 7seven8 40three3334

[softech]

@Sabina84  how long she requested porting?  If outgoing calls work but not incoming, it is a porting issue

There is a number to call to talk to live support,  they can re-trigger the process for you.  I will message the number to you via the Community inbox ( https://productioncommunity.publicmobile.ca/t5/notes/privatenotespage ) .  Check the envelope icon on top right.  Call them and get it fixed

[Handy1 · Accepted solution]

@Sabina84  Sounds like a porting issue I send you number for live support to fix in your community in box or use this link to it 

https://productioncommunity.publicmobile.ca/t5/notes/privatenotespage

[Sabina84]

Yes she did. There have been issues since we switched and ported her number. After restarting her phone she's been able to make calls and send texts but is only received msgs from certain people and all calls to her are going straight to VM. Is this her new PB Sim or is it her # port?

[Handy1]

@Sabina84  Did she just port a number into PM ? If so there number to talk to live support to fix . Will send you it private message as we are not allowed to post it here